Once we have received your message along with text, picture, or both, we will reach out to you. We keep you informed throughout the entire process. You are allowed up to three (3) different mock ups for free. Small changes will be handled on a case by case basis. Big changes will require a deposit after the third (3rd) mock up. Once you have verified the item is as you like, the price, and received an invoice from Ursula & Avi, the entire fee is required up front to begin working on your custom item.
There is a 7 - 10 day turn around on all shirts, glassware, and tutus. Orders of over eight (8) items may require a 14 day turn around. Discounts are available for this option. Tracking number will be provided the day the item ships.
There are no returns on customized items. We will attempt to correct the issue by having a discussion with you to see where we can resolve the issue. Any item that has never been worn, is still in its original package, and can be re-sold can be returned less shipping and handling.
You may make purchases through Cashapp and Paypal.